Technical support.
Contact Space Between by email or through in-app support for help with your account, app features, expert invitations and points, content reports, or privacy requests.
Contact in-app support
My profile → Page menu → Customer service & help → Official support
- Open Space Between and go to My profile (我的).
- Open the page menu and select Customer service & help (客服与帮助).
- Open Official support (官方客服) and send a description of the issue with any relevant record IDs.
How we can help.
- Features and accounts
- Describe the affected feature, time, device and iOS version, and what you have tried. Sign-in currently uses Apple; support will not request your Apple password or verification code. Account recovery requires verification and cannot bypass Apple authorization.
- Expert invitations and points
- Include the invitation or service record ID, its displayed status, and a description of the issue. Prices, review deadlines, and settlement results are determined by the individual service record.
- Content reports and appeals
- Identify the post, comment, or account involved, explain your concern, and provide relevant supporting information. You can also use the reporting options available in the app.
- Privacy and account deletion
- You can request access to, correction, a copy, or deletion of your personal information, or request account deletion. Signing out does not delete your account. Pending services or settlements may need to be resolved first.
Support email
If you cannot sign in or open the app, email us for help, to report an issue, or to make a personal information or account deletion request.
Include a description, the time of the issue, your device and iOS version, and any relevant screenshots or record IDs. Do not send passwords or sign-in credentials.